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Return & Refund

RETURN POLICY

We hope you love what you've ordered, but if there's an issue or you are unhappy with your purchase, please send your item(s) back to our Distribution Center in accordance with the following Return Policy:

    • Items must be sent back within 30 days of the delivery date.
    • To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging, which must be in unused and new condition.
    • Returns are processed within 5-7 business days after your item(s) are -received at our Distribution Center.
    • Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue credit. Please email 

      support@hobbyest.com

      for assistance.)

    Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, We will not issue credit for your returns.

    Returned to Sender & Refused Packages

    This can happen if 

    1) an address is invalid or missing information 

    2) the carrier is unable to deliver your package 

    3) the order is refused by the customer at the time of delivery.

    Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. We does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

    Notes for Exchanges

    You're responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Hobbyest.com is not responsible for lost or damaged packages.

    Standard shipping fees will apply for exchanges.

    Damaged Items

    Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team ( support@hobbyest.com) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

    Defective, Incorrect, or Missing Items

    Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email support@hobbyest.com within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.

     

    REFUND POLICY

    Refunds are only applicable to products that are defective or have been damaged, broken, or deformed due to a manufacturing error, our error, or during the shipping process.

    Such items must be reported through our Email: support@hobbyest.com within 72 hours of delivery confirmation, including submission of images that show the defect, damage, or incorrect item. Upon approval and at our option, we will issue a refund less shipping and handling fees or send a replacement item to you at our expense. We may require, at our option, that the defective, damaged, or deformed item to be returned.

     

    Late Or Missing Refunds

    If you haven’t received a refund yet, be advised that depending on the method of payment you used, and the bank you use, refunds can take 5 to 7 business days to credit back to you. This is not within our control, as it falls within your financial institution's policies.

    If more than 7 business days have passed since you received a refund confirmation email from us, contact your financial institution for more information.

    If 10 business days have passed since we issued you a refund and you have contacted your bank with no resolution, send us an email and we'll contact our payment processor to see if we can help you.

    Reasons Why You Want To Return Or Exchange Your Order

    • A change in size
      It happens that you make a mistake. We are all human right? This way, you need to return it to us and cover the postage. Please insert a note that states which size you would like and we will send you the correct size.  After getting the returned one, we will send another size to you.
    • You received the wrong item
      Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please send a photo of the incorrect item they received to support@hobbyest.com and one of the team will follow it up for you.
      • You received a damaged/faulty item
      • Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case, you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email support@hobbyest.com stating your order number and please include a photo of the damaged good. If we can see in the photo it is damaged, we will send you a new item 100% free of charge ASAP
          • Also, we would love it if you could tell us the reason why you are returning your item for a refund. We strive to get you the best quality possible, so we'd love to learn from your experience to even up our quality some more.

          We Do Not Accept Return Or Exchanges If

          • You want a refund/return because you "changed your mind". We print on demand and therefore we cannot accept return with that inquiry.
          • You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
          • The item(s) have been worn or washed
          • The item(s) have been altered in any way
          • The item(s) are in any way defective from the original and sale-able condition unless the condition is our fault
          • The item(s) do not have the original tags on them
          • The item(s) were a Final Sale item, big sale periods such as: Halloween, Christmas, Black Friday, Patrick's Day, etc.. which are applied their coupon code.

          Cancelation Request

          You can cancel your order for any reason within 12 hours since the time your order is placed. 
          If you want to change your order to another item (with the same price only), please contact us and state clearly what you want to change to. They can be changed if they have not in production yet.

          All the requests should be submitted to support@hobbyest.com

          Any further questions about our return and refund policy?
          Please send us an email at support@hobbyest.com and we will help you out to the best of our abilities!